CX technology advisory · DIB cybersecurity compliance
Sister company: dongle siEnterprise Technology Advisory & Solution Architecture
We bridge the gap between high-level vendor evaluation and the gritty reality of enterprise implementation. Through our channel sales model and 20+ years of contact center delivery pedigree, we offer true Solution Ownership — across customer experience and defense-sector cybersecurity.
Who owns the solution?
From first requirement to steady state
Requirements & readiness
Current state, call flows, data and integration needs
Vendor evaluation
Vendor-agnostic shortlist, validated against your architecture
Commercial optimization
Pricing and contract terms negotiated through the channel
Implementation & PMO
Our CX deployment engineers, or governance over your SI
Systems integration & CTI
Screen-pop and data connectors via Dongle SI
Go-live & optimization
Hypercare, adoption and vendor accountability
EngageCX owns every step.
Platform ecosystem
How we sell
Channel sales. Provider-funded advisory, so there's no advisory fee to you.
Practice Divisions
The same architect-first approach, applied where enterprise risk concentrates: the systems your customers reach you through, and the data the Department of Defense trusts you to protect.
Vendor-agnostic CCaaS and UCaaS migrations, owned from requirements through go-live and integration.
EngageSEC
ComplianceReadiness for DIB subcontractors with 50–150 employees who handle Controlled Unclassified Information (CUI) without a dedicated compliance department.
Channel sales
We source the underlying software and security stacks — CCaaS, UCaaS, MDR, SASE and backup — through channel sales, so you get favorable terms and one accountable advisor across both practices.
The Advisor Difference
Most Trusted Advisors introduce vendors and step back at signature. We're veteran enterprise architects who design, validate and stress-test the solution before you sign — and then stay to deliver it.
We design, validate and stress-test the architecture before you sign, so the platform you buy is the platform that works in your environment.
We don't vanish after contract signing. We own the architecture from requirements through delivery and hold vendors accountable to what was promised.
Requirements, vendor evaluation, commercial optimization, implementation and systems integration — under one roof, with one accountable team.
Advisory Services · EngageCX
01
Objective evaluation of CCaaS, UCaaS and AI tooling, tailored to your actual architectural readiness — not to whoever has the best demo.
02
We leverage our channel relationships to secure favorable commercial and contractual terms — at zero advisory cost to you.
03
Hands-on deployments run by our dedicated CX implementation team, or rigorous quality assurance over the third-party SI you choose.
Direct access to our sister company's hosted and custom middleware for Zoom, Salesforce, NetSuite, Epic and legacy systems.
Salesforce Open CTI retires February 28, 2028
— days remaining
The LWC-native escape hatch from the Salesforce Open CTI sunset
“I am the master of my fate, I am the captain of my soul.”
Salesforce is retiring Open CTI and steering customers toward Service Cloud Voice (now Salesforce Voice). Invictus lets you keep the contact center platform you chose — Zoom, Genesys or NICE CXone — connected to Salesforce, without re-platforming your voice stack or paying for it twice.
Future-proof LWC architecture
Built entirely on modern Salesforce Lightning Web Components (LWC), with no dependency on Open CTI APIs — so it's immune to the February 2028 Open CTI retirement.
CCaaS platform agnostic
Keep Zoom Contact Center, Genesys Cloud CX or NICE CXone fully integrated, without Service Cloud Voice add-on licensing or per-minute usage fees.
Advanced screen-pops & auto-logging
Instant record matching, dynamic multi-tab routing, and zero-touch activity and disposition logging straight into Salesforce objects.
Sister company · Engineering arm
Dongle SI is our dedicated engineering arm. It builds hosted, low-maintenance CTI and screen-pop bridges — "dongles" — that plug any open-API CCaaS or UCaaS platform into the ERP, banking, healthcare and HR systems your agents depend on.
Pre-built dongles
Two-way by design: customer context to the agent on ring, dispositions and notes back to the system of record. Custom dongles for any system with a modern API.
Compliance · EngageSEC
Built for DIB subcontractors with 50–150 employees who inherit DFARS clauses through prime contract flow-downs and handle Controlled Unclassified Information (CUI) — usually without a dedicated compliance team.
CMMC timelines may shift. Your DFARS obligations don't.
NIST SP 800-171 self-assessments, SPRS score affirmations, and DFARS 252.204-7012 safeguarding and incident reporting apply whatever the CMMC rollout schedule.
The clauses in your subcontracts — 252.204-7012, -7019, -7020 and -7021 — mapped to what you actually have to do.
A System Security Plan and Plan of Action & Milestones that match how your environment really works.
Contain CUI in an isolated environment so the rest of the business isn't pulled into scope.
MDR, SASE and immutable backup, sourced through channel sales at partner pricing.
A diagnostic health check for defense contractors and enterprise IT leaders: where you really stand against NIST SP 800-171, what you can defend, and what to fix first.
Audit your current NIST SP 800-171 score, as reported in SPRS, against rigorous federal enforcement standards.
Why it matters: SPRS scores (−203 to 110) are self-attested, and overstated scores have drawn False Claims Act actions under the DOJ's Civil Cyber-Fraud Initiative.
Measured across all 14 NIST SP 800-171 Rev. 2 control families
The revision CMMC Level 2 assesses against
Remediation tooling sourced through channel sales
An advisory readiness assessment for planning and remediation. It is not a CMMC certification assessment and does not result in certification.
Leadership & Technical Pedigree
Managing Principal & Practice Lead
Dan brings 20+ years in enterprise cloud communications and contact center architecture. He leads client advisory engagements end to end — from requirements and vendor evaluation through commercial terms and delivery.
dan.eyring@engagecx.io →Chief Solutions Architect
Aaron brings deep systems engineering, telephony middleware and complex enterprise integration experience. He validates every recommended architecture and leads technical delivery across EngageCX and Dongle SI.
Engagement Model
Advisory and sourcing are funded through our channel sales model, so there is no advisory fee to you. Implementation and integration are scoped and quoted separately, delivered our way or yours.
PHASE 1
Stakeholder interviews, current-state architecture, integration map.
PHASE 2
Vendor-agnostic shortlist, scripted demos, architecture validation.
PHASE 3
Pricing, terms and SLAs negotiated through the channel.
PHASE 4
Build, test, migrate and cut over, with hypercare.
PHASE 5
CTI, screen-pop and data connectors via Dongle SI.
Delivery option A
Our specialized bench of CX deployment engineers implements the platform directly, with Dongle SI handling integrations. One team, one plan, one point of accountability.
Delivery option B
Prefer the vendor's professional services or your own SI? We provide technical PMO and quality assurance over their work, holding them to the architecture we validated together.
Book an Advisory Session
A 45-minute session with a principal: where you are, where you're headed, and what it will really take to get there. You'll leave with a recommended path, whether or not we work together.
Prefer email? dan.eyring@engagecx.io